After writing up about a Craftsman ball bearing rolling storage cart, I turned my attention to my Craftsman 6-drawer Griplatch storage chest. The bottom draw makes a horrible metal-on-metal noise when it opens and closes. I disassembled the drawer a few times and futz around trying to correct the problem. I don’t think the drawer slide is worn, but it’s definitely damaged. Coming to the conclusion I couldn’t fix it myself, I tried searching for replacement slide. I wasn’t finding anything via the Sears parts finder, so I emailed Craftsman.com’s customer service.

Surprise issues can happen with a Craftsman tool, calling for replacement parts. You may be able to easily fix the problem yourself, or you could have a faulty part that needs to be replaced. Sears PartsDirect is an ideal source for parts thanks to our commitment to great prices and customer service. I have the tool in its orignal kit and box showing 3 yr warranty but cannot get this tool replaced.I thouight mastercraft was a good company till now and always purchased this brand for my husband, am so dissatisfied I WILL NEVER PURCHASE MASTERCRAFT AGAIN.

Advertisement The top drawer makes a similar rubbing sound, but it’s not as loud and the drawer slides smoothly nevertheless. The bottom drawer, not so smooth. I have dealt with Sears.com customer service before, and really hoped that Craftsman.com’s emails were directed to associates more knowledgeable about tools. My email, while not a literary work of art, said: Hello, I have a Craftsman 6-drawer 16″; Griplatch ball bearing storage chest, model 95487, and one of the drawer slides has become defective. When opening the drawer, the slide sticks and jams and makes an awful noise halfway. I have disassembled the drawer and slide and cannot find a cause for the issue.

This was a heavy duty ball bearing chest that I believe I purchased in mid-2010. I wish to obtain a replacement drawer slide (right side), or pair of drawer slides so that I can replace myself, so that I can once again have a fully functioning Craftsman ball bearing storage product. I could not find the part via Sears’ part finder, and am hoping I can get a replacement slide or pair of slides as a warranty replacement. Ost2pst serial keygenreter. If a replacement slide cannot be provided at no cost as a warranty part, then can you direct me to where I can purchase a replacement?

Their response: Dear Customer, Thank you very much for contacting regarding your warranty question. We would like to assist you with your warranty question, please direct all inquiries to 1-800-827-6655. If you are needing repair, please contact us at 1-800-4MY-HOME and we will be happy to assist your service needs. Thank you for allowing Sears to assist you today. This is an automated response. If the information above did not properly address your question or concern, please reply back with your original information. Sears Customer Care I replied to the email saying I preferred for an email response.

I then went back to the contact form, pushed the browser back, and submitted the email with different topics, such as “product information” and “other” rather than “warranty information.” I have spent time on the phone with Sears customer service in the past, and it’s something I would avoid doing again if possible. A few hours later I received another message.

It’s a bit long, so you’ll have to click the button below to show the full email. Thank you for contacting Sears. It will be our pleasure to assist you with your tool chest. We regret that you are experiencing problems with your tool chest. There may be a number of possible causes for the symptoms you describe. Sears offers a great website where you can ask expert technical questions, search for answers from other homeowners, find product manuals and trouble shooting guides.

All of this and other great advice and ideas can be found at! If you determine that you do need replacement parts for your tool chest, please visit us at or call us at 1-800-4MYHOME. If you are unable to resolve the issue, you may arrange a service appointment by contacting Sears Home Services at 1-800 4MY HOME or schedule service online at We would also like to introduce CLICK TO CHAT, on our SearsPartsDirect.com website! Here, we have chat representatives available and ready to assist you with your part ordering needs.

Simply, click on the Get Help section on our SearsPartsDirect.com website and select, CLICK TO CHAT, where one of our chat specialists will be happy to place this order, along with any other part or product needs you may have. As a reminder, refrigerator water filters are recommended to be replaced every 6 months. Please keep this in mind when you are placing an order for replacement parts.

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At Sears PartsDirect, we strive to provide the best service with the highest regards to your satisfaction. Your perspective is very important and we would like to know how well we are doing. Please take a moment to complete the survey that follows this e-mail. To complete the survey refer to case ID #####. We at Sears PartsDirect want to make sure that all of your needs are met. Please feel free to contact us via chat with our live online representatives, email us at or call us at 1-800-4MY-HOME (1-800-469-4663).